Raving Fans has ratings and reviews. If you really want a booming business, you have to create Raving Fans. .. Raving Fans by Ken Blanchard. “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good. Raving fans can sway in two directions: good or bad. Ken Blanchard coined the term “raving fan” to describe a customer who is so.

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I don’t think it’s the end-all, be-all, as this just sets you on a path towards improvement, but doesn’t give ravjng the step by step instructions to do it. I started and finished this book today, and I think it’s a good read for anyone really.

Mar 03, Cathy Allen rated it really liked it Shelves: First, it tells you to deliver.

Raving fans – Customer Service Book Summary

The examples in the book will assist you to think outside the square. Raving Fans is a book of stories relating how fictional companies have created kne environment of delivering awesome customer service. Feedback is critical 6. Account Options Sign in.

A traditional customer service paradigm

I could picture the valet parking and someone to tell them about a wonderful special…Every detail was so clear in my mind that I felt as if I could reach out and touch it. I ordered these for our medical device sales team and it was very well received. Meet customer needs whenever possible, even if it means sending them to a competitor. In a couple weeks, I will be leading a retreat on church membership assimilation as part of my doctoral dissertation and plan to use this book as a catalyst in discussing quality customer service from a guest’s perspective.


Take this vision and turn it into an action plan. That said, the advice still standsand I found myself having “A-ha” moments. Overall, it’s fairly simplistic, common sense type material but a great reminder of how all those in sales and service should treat a customer.

It tells you to imagine perfection centered on the customer. What would you share with others to try and develop a raving fan culture?

Once you have a real vision, what you have to do is bring down the picture from your mind and impose it over your organization and see where the bumps and warts are. Trivia About Raving Fans: Jan 10, John Speight rated it did not like it. I had to read it for work, a fairy tale story with impossible expectations of customer service. Balnchard build further on your customer service knowledge, and once you have read Raving Fans by Ken Blanchardit would be beneficial to read I was your customer.


He saw the necessity of then talking to customers. Don’t be afraid to be unconventional. They all “get it.

However, I will try to find the parts I can use and apply them. Each owner explains a different rule they employ and how by incorporating these rules into a system, their businesses flourish.

Decide what you want First you will need a detailed vision, creating a vision of your future customer service model centered on your customers will take time and effort but without it you will not raviing able to progress. Blanchard Goodreads Rabing. We don’t really expect anything above mediocre anymore.

Raving Fans: A Revolutionary Approach to Customer Service

Best of all, he knew how to take this vision and turn it into an action plan. Our team members have to judge that. It’s probably a cyclical thing. Implement job descriptions and checklists 7. This I do know for sure: