(), it_management_fundamentals/what_is_itil/ 5. Panorama IT. Service Desk. Source: Monitoring and forecasting of the actual demand of capacity serves as an important base of information for managing. The ITIL Foundation Certificate in IT Service Management is widely recognized as one of the . Pablo Espinar (Osiatis, España). Luis Martinez (Abast Systems.

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If the participants are aware of these issues, they then become more responsive and receptive, for the benefit of the company”. Take the course at any time in your web browser at your own pace.

Once again, Osiatis demonstrates its ability to innovate by offering a series of training modules on the ITIL standard which can be osiatia according to the level of responsibility of the operational teams.

GlobeNewswire: Osiatis launches an a la carte ITIL training programme

The challenge is to ensure that each individual becomes aware of the benefits tiil ITIL in the daily governance of the company. On specific dates throughout the year, conveniently located in hotels in major cities across the country with our expert instructor.

On dates convenient to you; exclusively for your team; hosted live online with our expert instructor. For each of osiqtis five core books and the related processes and functions, the course provides: A minute, 40 question, multiple-choice exam administered by Peoplecert. On specific dates throughout the year; hosted live online with our expert instructor.


Material for this course will be provided in downloadable soft copy. View terms and conditions related to public courses. The benefits can be seen immediately in the daily management of IT resources. Although ITIL has asserted itself as the main standard in IT governance, it cannot be offered in full to all participants involved with the company’s IT system.

ITIL v3 Foundation

Understand, Consolidate, Monitor and Control. This website uses cookies to ensure you get the best user experience.

Depending on their role, the employees can take any of the modules independently in order to achieve the level of information appropriate to their level of proficiency and their needs. The programme is made up of 21 modules, ifil lasting one hour and covering four themes: There are no mandatory prerequisites, however it is recommended that you read through the ITIL Foundation syllabus prior to the start of the course.

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– ITIL®- Gestión de Servicios TI – ITIL Osia TI S

Work experience in IT services is recommended. Osiatis has thus designed an original training programme, tailored to all sizes of company, and which osiayis everyone, from the IT manager to the divisional manager, to acquire the essential basics of these good practises.

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If you would like more information on any of these options, please call us at PINK, email us at info pinkelephant. Sessions made up of one-hour modules can be organised as full-day or half-day training programmes and provided on client site, on line or at Osiatis: This approach breaks isiatis the one-size-fits-all vision of IT good practises and provides each participant with relevant information.

The course is designed as an introduction to ITIL and enables you to understand psiatis an integrated ITSM framework can be utilized to achieve IT business integration, cost reductions and increased productivity.

Click here for more details. On dates convenient to you; exclusively for your team at your location with our expert instructor.