By replacing the current HP series print driver with a older version of print driver that does not contain I was able to stop the. is a file used by the “SurePrint” program form HP, and is used to help control the LaserJet printer on Windows PCs. Despite being a highly. Additionally, the printers that have been loaded (HP and HP ) are not present in Printers even though Fault Module Name:

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Printer not working, fails on boot.

So click on your Windows drive usually Cthen double-click on the Windows folder, and then find the System32 folder and double-click on that. Which consists of an entry in my Application log, too: I frequently lose use of my printer and an zsr.d,l message pops up saying the print spooler subsystem caused a problem and hp10200 shut down.

Friday, June 24, In Adobe Reader, click on “Print This site uses cookies for analytics, personalized content and ads. If it works I will be very happy and grateful to Jon for sharing his experience and observation.

This seems to be a known issue with no driver resolution, only workarounds. As long as I don’t ever reinstall Adobe Reader any version yp1020 and I’ve tried as far zsr.dll as 7then I’m fine. Notify me of new comments via email.


No matter what we do this problem is getting resolved. Scan it for duplicate files right now and free up gigabytes in three simple clicks. Since the website is not hosted by Microsoft, the link may change without notice.

HP 1020 Printers disappear because the Print Spooler service terminated unexpectedly

Clear Printer Spooler files and enable the spooler service. WindowsSystem32 folder cut and paste to a folder on my desktop area. However, in the intervening period I have discovered progressively more efficient ways to fix the spooler problem and reduce downtime.

Hi Alex, Thanks so much for the information, I’ve been looking for a solution to the problem for hours.

Go to Ports tab. Dell has worked this for two weeks and nothing seems to work.

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When printing a test page, you see a page similar to the one listed jp1020 bad. Went to HP website and download latest driver.

Black Manticore

I removed and installed it the printer and software several times, even going to hp10200 as to change HPTcpMon. It opens HP LJ properties windows. Message 16 of I set my spooler service to restart and this is now what I see in my logs: I went back to this string and noted ss’s comment about the HP Print Diagnostic utility, which I had not heard of before.

Next time you start a print job, the spooler crashes. You will notice that the application that is printing will “hang” or display a print dialog longer than normal with this change. You are commenting using your WordPress. The error is specifically caused by the way in which your computer will not be able to correctly open the ZSR. Unfortunately for us though, Citrix will often lose printer settings and thus the print as image setting will be lost occasionally, causing the spooler to crash again.


This really works – so easy! I rebooted and zsr.ldl it comes up with the following message in the zsr.dlk log:. Register now while it’s still free! Didn’t find what you were looking for? I think Jon may have put his finger on it. Join your peers on the Internet’s largest technical computer professional community. Once I reinstalled the printer, I made these changes. Stopped the print spooler, went to the spool folder see abovedeleted the bad job.

Use this forum to discuss miscellaneous issues that cannot be covered in any other Windows 7 forum.

I installed the regular monthly maint a few days ago and wonder if this is connected.